It costs 10x more to attract a customer than to retain one.
Can you afford to let your customers walk out the door?

Our award winning solutions featured in:

Introducing…

One of the best ways to maintain fast growth in your company is to retain customers, particularly those that have a high lifetime value.

Combining your marketing, customer and sales stats with certain external datasets and feeding this information into Profusion’s award-nominated churn model, allows us to help you identify which of your customers are most likely to leave.

Why we’re different

And how we can help you make your business more profitable

Award nominated solutions

Unlike other churn models, Profusion’s award-nominated model works on non-contractual as well as contractual churn. Making it suitable for online and high-street retailers, whose customers return to purchase at different times.

Dedicated consultancy team

As well as the insights from our churn model, you could also get the added benefit of advice from our consultancy team, who will work closely with you to identify the best strategy to keep your customers engaged and retained.

Data science experts

Combining your marketing, customer and sales stats with certain external datasets and feeding this information into Profusion’s award-nominated churn model, allows us to help you identify which of your customers are most likely to leave.

Want to learn more or see us in action?

Download the case study and see the results and impact of our churn model for our clients

Churn stats

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    Acquisition cost

    Attracting a new customer can cost up to 10 times as much as keeping an existing one

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    Lost customer value

    Globally, the average value of a lost customer is $243

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    Selling probability

    The probability of selling to an existing customer is 60 – 70%. The probability of selling to a new prospect is 5-20%

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    Dissatisfaction

    The dissatisfaction stemming from failure to respond via social channels can lead to up to a 15 percent increase in churn rate for existing customers,

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    Client retention rates

    Increasing customer retention rates by 5% increases profits by 25% to 95%.

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    1 out of 26

    67% of customers mention bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain.

Brands using our services

Want to learn more about us and our services? Check out our main website.

Let’s work together!

We know there are plenty of data science and marketing companies you could work with. However, we pride ourselves on having long term partnerships with your clients

Nearly all of our customers have stayed with us since we were founded.

We believe this is because we approach business differently!

Contact us

and let’s skyrocket your business.